Welcome to Barrett Hepburn Design, BHDWraps.com - custom design specialists. Our warranty page is designed to provide answers to all the common questions regarding warranty on our protective wrap kits; however, if you have any other queries please don't hesitate to contact us.
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Barrett Hepburn Design and BHDWraps are dedicated to briging your build to the next level. We're stoked to be included in some of the biggest and best builds out there!
Is there any warranty?
Our wrap kits are incredibly strong but they're not bullet proof. All our designs are archived so in the unlikely event you damage a piece, we can re-print the piece at cost.
BHDwraps.com is not liable for improper installation of wrap kits, failure to follow installation instructions, damage due to improper installation techniques.
We have tried to make the kit as simple as possible to self install; however, we are not responsible for self, or third party installation. If you have any questions regarding installation, we are more than happy to help. BHDWraps can recommend a trusted installer, local to you, experienced with our product. Contact us for more information.
Prior to installation, it's up to you to inspect the wrap and to contact us immediately if you find any manufacturers defects such as wrong color or wrong finish. If you have already installed the wrap kit and feel that you have found a defect, contact us. It's at the discretion of BHDWraps.com to determine whether or not the graphics are defective.
Please note: In order for us to assess the situation appropriately, we need to see decent pictures of the wrap kit installed. All our kits are manufactured using pre-built templates and will require trimming post install. Failure to follow install instructions are not an acceptable reason for return or refund.
Mocked up images are for reference purposes only and are intended to show approximate fitment; as such, images may not be 100% accurate. Differences in screen resolution may cause color to vary from images. Slight variations in color and placement should be expected.
I don't like my wrap kit, can I return it?
We don't accept returns! All custom artwork will be sent to you for proofing before printing and will not be printed until we have received confirmation of your approval. Once proofed and printed, we are unable to accept returns.
As we are a print-on-demand operation, the wrap kits are only manufactured once they're ordered. If it is an issue on our end (for example color is red when you ordered blue), contact us and we'll be happy to make it right. Email us with pictures of the wrap kit fully installed and a description of the issue.
Our mistake is our mistake and your mistake is your mistake. The wrap kits are cut from pre-built templates and are specific to every machine and model - make sure to purchase the desired wrap kit intended for your year/make/model machine so that incorrect items are not purchased. This is not an acceptable reason for return or refund.
We use the best quality vinyl available to the market; however, misuse can shorten the lifespan of your wrap kit. Proper installation is essential. We have tried to make the kit as simple as possible to self install; however, we are not responsible for self, or third party installation. If you have any questions regarding installation, we are more than happy to help. BHDWraps can recommend a trusted installer, local to you, experienced with our product. Contact us for more information.
Please note: In order for us to assess the situation appropriately, we need to see decent pictures of the wrap kit installed. All our kits are manufactured using pre-built templates and will require trimming post install. Failure to follow install instructions are not an acceptable reason for return or refund.